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Forum (LAF)
Job description Apply for the Call Centre Legal Officer positions at the Legal Aid Forum (LAF) in Rwanda. Support legal aid delivery through the call center 1022. Fully detailed job duties, requirements, salary insights, FAQ & application tips included. Deadline: 13 December 2025.
Date Posted: November 14, 2025
Organization: Legal Aid Forum (LAF)
Location: Kigali, Rwanda
Contract Type: Full-time
Application Deadline: 13 December 2025 – 5:00 PM Kigali Time
About Legal Aid Forum (LAF)
The Legal Aid Forum (LAF) is the leading non-state legal aid and human rights civil society organization in Rwanda. With a membership of more than 35 partner organizations, LAF champions improved access to justice, enhanced legal aid support, and the protection and promotion of human rights across the country. Read more via https://www.legalaidrwanda.org/
To strengthen service delivery, LAF is inviting applications from dedicated, ethical, and service-oriented professionals to join its Secretariat as Call Centre Legal Officers.
Job Overview – Call Centre Legal Officers (Multiple)
LAF operates Rwanda’s national legal aid call center via toll-free number 1022, enabling citizens to access legal information, guidance, and referrals. As a Call Centre Legal Officer, you will be responsible for handling calls, providing legal support, documenting cases, and contributing to the improvement of legal aid delivery systems.
This is a role for individuals passionate about justice, client service, and data-driven problem solving.
Key Duties & Responsibilities
1. Call Handling and Client Support
- Receive and respond to incoming calls from citizens seeking legal assistance.
- Offer clear and accurate legal information, guidance, and referrals in line with LAF procedures.
- Maintain a professional, empathetic, and supportive tone in all interactions.
2. Documentation and Record Management
- Register and categorize all calls in LAF’s Management Information System.
- Document caller details, legal issues presented, interventions offered, and follow-up actions.
- Ensure confidentiality and ethical information handling at all times.
3. Outbound Communication & Follow-Ups
- Conduct follow-up calls for ongoing cases or beneficiaries previously assisted.
- Participate in data collection for legal surveys or impact assessments.
4. Data Verification & Trend Analysis
- Review client information and verify case details to maintain accurate records.
- Support the analysis of data trends to identify recurring legal challenges faced by citizens.
- Prepare periodic performance summaries and recommend improvements.
5. Outreach & Awareness Support
- Participate in LAF’s community-based initiatives such as:
- Mobile Legal Aid Clinics
- Legal Aid Weeks
- Public legal awareness campaigns
6. Teamwork & Capacity Building
- Join trainings, internal meetings, and supervision sessions to enhance legal knowledge.
- Uphold professionalism, confidentiality, and ethical conduct in all tasks.
H2: Minimum Requirements & Qualifications
To qualify for this position, candidates must meet the following criteria:
Academic Requirements
- Bachelor’s degree in Law from a recognized institution.
- Diploma in Legal Practice from the Institute of Legal Practice and Development (ILPD).
Professional Experience
- Minimum 3 years’ legal experience, preferably in legal aid, advisory services, or client case management.
- Experience handling citizen inquiries, documenting cases, and managing feedback systems.
Skills & Competencies
- Excellent communication and interpersonal abilities.
- Strong knowledge of Rwanda’s legal aid and justice sector frameworks.
- Attention to detail and accuracy in reporting.
- Competence in digital tools and case management systems.
- High ethical standards, confidentiality, and empathy.
- Fluency in Kinyarwanda and English (French is an added asset).
- Familiarity with justice sector institutions in Rwanda.
Salary & Benefits (Estimated Insights for Rwanda)
While LAF does not publicly disclose salary ranges, similar legal officer roles in Rwanda typically fall within:
- Gross Salary Estimate: RWF 850,000 – 1,200,000 monthly
- Benefits may include:
- Medical insurance
- Professional development/training opportunities
- Field allowances (where applicable)
- Communication facilitation (airtime or monthly allowance)
- Supportive work environment with opportunities to grow within the justice sector
Application Instructions
For Legal Aid Attorneys/Advocates:
Submit the following:
- CV
- Application letter
- Valid advocate’s card
- Recommendation letter from Rwanda Bar Association confirming good standing
For Other Applicants:
Submit the following documents:
- Updated CV
- Two references
- Motivation letter
- Copy of academic degree(s)
- Relevant certificates
Where to Submit:
Send all applications via email to:
recruitment@legalaidrwanda.org
Deadline
13 December 2025
Only shortlisted candidates will be contacted.
Applicant Tips (To Improve Your Chances)
- Highlight experience working with citizens, call centers, community services, or legal advisory roles.
- Showcase strong communication skills—this role depends heavily on how you speak to users.
- Demonstrate experience with data entry, case reporting, and digital tools.
- Write a concise but convincing motivation letter linking your skills to LAF’s mission.
- Prepare all documents in clear, professional PDF format.
Frequently Asked Questions
1. Can fresh graduates apply?
2. Is French required?
Not mandatory, but fluency in Kinyarwanda and English is required. French is an added value.
3. Do I need previous call center experience?
Not necessarily, but experience handling client inquiries or advisory work is highly beneficial.
4. Can applicants outside Kigali apply?
Yes, but the job is based at LAF headquarters in Kigali.
Explore more job opportunities on GlobalJobsGuider:
Submit your application before 13 December 2025.